AMMAR OMAR / PORTFOLIO
IT INFRASTRUCTURE & TECHNICAL SUPPORT
Behind the systems.
Beyond the expected.
IT Support · Systems · Networks · Infrastructure
IT Technician with a Computer Science degree and hands-on experience supporting users, devices and systems in a manufacturing environment.
Explore my journey
I help users resolve computer and network issues, set up devices and keep daily IT operations running.
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NETWORK SUPPORT
I help users reconnect when office or factory devices lose network access. My checks cover cables, IP settings and DHCP assignment.
HOW I HANDLE IT
I check the physical connection and network settings, identify the issue, then verify access after troubleshooting.
ONSITE & REMOTE SUPPORT
I troubleshoot Windows 10/11, Microsoft 365 and printer issues, onsite or remotely using RDP / VNC. I also manage Active Directory accounts, user access and domain joining.
HOW I HANDLE IT
I use RDP / VNC for remote troubleshooting, document the work in ServiceNow and escalate issues that need further support.
DEVICE SETUP & DAILY CHECKS
I set up computers, office devices and Raspberry Pi units, and maintain IT asset records. I handle ServiceNow tickets, document issues and check server room and IDF conditions.
HOW I HANDLE IT
I flash the operating system, apply the required settings and use command-line checks to confirm the device is working.
I help users resolve computer and network issues, set up devices and keep daily IT operations running.
I help users reconnect when office or factory devices lose network access. My checks cover cables, IP settings and DHCP assignment.
HOW I HANDLE IT
I check the physical connection and network settings, identify the issue, then verify access after troubleshooting.
I troubleshoot Windows 10/11, Microsoft 365 and printer issues, onsite or remotely using RDP / VNC. I also manage Active Directory accounts, user access and domain joining.
HOW I HANDLE IT
I use RDP / VNC for remote troubleshooting, document the work in ServiceNow and escalate issues that need further support.
I set up computers, office devices and Raspberry Pi units, and maintain IT asset records. I handle ServiceNow tickets, document issues and check server room and IDF conditions.
HOW I HANDLE IT
I flash the operating system, apply the required settings and use command-line checks to confirm the device is working.
Based in Sungai Petani, Kedah.
Available for IT support, systems, network and infrastructure opportunities across Malaysia.
OPEN TO RELOCATIONEvery environment brings a new challenge.
Every challenge builds a better technician.
IT Support Technician
On-site IT Support · MCSB Sdn Bhd
Sungai Petani, Kedah
Supporting Windows 10/11, Microsoft 365, printers, hardware and network issues onsite, with remote troubleshooting through RDP / VNC.
Managing ServiceNow tickets, documenting troubleshooting and escalating issues when needed. Managing user accounts, access and domain joining through Active Directory.
Deploying computers and office devices, maintaining IT asset records and preparing Raspberry Pi units through OS flashing, configuration and command-line checks. Checking server room and IDF conditions and reporting issues for follow-up.
Protégé Multimedia
Alor Setar, Kedah
Provided basic IT support to staff alongside daily office and project tasks. Prepared tender documents, organised project files and documented site visits.
Created posters, banners and company profile materials for company events and communications.
Technical Support
Sungai Petani, Kedah
Set up routers and wireless access points for the office and factory, and assisted with LAN and Wi-Fi troubleshooting. Provided basic support for computers, printers and office devices, including computer setup and software installation.
Assisted with the installation of AES camera poles, cameras and cabling at project sites.
Prepared invoices, purchase orders and delivery orders for equipment and project requirements.
Universiti Teknologi MARA 2018 — 2021
Malay · Fluent
English · Intermediate
Data Scientist with Python
Microsoft IT Support Specialist Professional Certificate
Google IT Support Professional Certificate In Progress
Understanding Cisco Data Center Foundations Specialization In Progress
IT infrastructure. Network operations. Technical support.
Let’s talk about how I can contribute to your team.
